Physical Goods (such as fitness equipment or apparel) that are shipped:
Savvier’s Satisfaction and Refund policy allows you to evaluate your purchases of physical goods for up to 30 days. If you are not completely satisfied during this evaluation period, you can return your purchase to receive a full refund of the purchase price, minus shipping and handling charges.
You do not need to call before returning a product for a refund. In order to receive a refund, simply return the product to our customer service center (Tabata Bootcamp, 410 Esmeralda Dr., Santa Cruz, CA 95060) at your expense with appropriate shipment insurance. You should also include your name, address and phone number to ensure the refund is applied correctly. You are also encouraged to include a note with a brief reason for the return, although this is not required to receive a refund. You must return all components that were originally shipped, except for any items advertised as free gifts.
Savvier’s customer service center will issue a refund (either by credit card refund or by mailing a refund check) within 10 business days of receiving the returned merchandise, as long as the return qualifies for a refund in accordance with these terms. If the returned merchandise does not qualify for a refund or is incomplete, then Savvier’s customer service center will attempt to notify you of what additional steps must be taken in order to qualify for a refund.
In the event a product is damaged during shipment to you, Savvier will ship a replacement at no additional charge, provided you notify Savvier’s customer service center of the damaged shipment within 5 business days of receiving it.
Membership access as a bootcamp trainee is by invite through your bootcamp trainer. For first time members, once your trainer adds you as an invitee to the website, then you will receive an email to complete your registration process. The web membership is then activated upon signup and your credit card is charged based upon the start date (“Start Date”) of your initial bootcamp. You will receive an initial email with your login information. Your membership will automatically renew 60 days after your Start Date, and will continue to renew monthly thereafter unless you cancel your membership prior to the renewal. In the event your initial bootcamp Start Day is rescheduled before your bootcamp starts, then your membership cycle will adjust to coincide with the revised bootcamp start day.
If your initial bootcamp is cancelled prior to the Start Date, or you notify your trainer that you are cancelling out of the bootcamp prior to its start (and your trainer removes you from the bootcamp prior to its start), then you will not be charged. After a bootcamp starts or after any renewal, you may request a refund up to 5 business days after the start of your initial bootcamp or up to 5 business days after any renewal. Savvier is only responsible for charges associated with your website membership. Your trainer (or trainer’s fitness facility) may charge additional fees for your participation in bootcamps or for other services or goods provided by your trainer (or trainer’s fitness facility), and any refunds or disputes pertaining to such charges are between you and your trainer.
The Tabata Bootcamp trainer certification events often sell out. When you enroll in a Tabata Bootcamp trainer certification program, your credit card will be charged in order to hold your position in the training. Early Bird pricing (and other advance purchase reduced pricing) is only available if purchase is made on or before expiration of Early Bird pricing. Your card will be charged for the price reflected at the time of purchase. In the event you cannot attend the Tabata Bootcamp trainer certification date for which you registered, but you wish to transfer your registration to another non-conference certification workshop, you may do so. You may transfer your registration up to 14 days prior to your certification for a $25.00 transfer fee. Transfers within 14 days of an event will incur a $50.00 transfer fee. If you do not notify Tabata Bootcamp Corporate offices prior to the day of the workshop, you may transfer your registration after the event to another non-conference certification workshop for a $100.00 transfer fee. If you do not wish to transfer, and instead wish to cancel, you may cancel up to 14 days prior to your certification event and will incur a $50.00 cancellation fee. Cancellations within 14 days of an event will incur a $100.00 cancellation fee. Once a certification event has occurred, and you did not attend, no refund can be issued, but you may transfer your registration to another event as described above. Once you attend an event, all sales are final and no refunds can be issued.
If you are attending an event hosted by Savvier (i.e. you enrolled in the event through Savvier and your credit card was directly charged by Savvier such that your credit card statement references Savvier Fitness or Tabata Bootcamp), and the event is cancelled or rescheduled by Savvier, then you can either request a refund and will not incur any refund charges, or you will be eligible to attend the rescheduled event (if it is rescheduled) or, subject to event availability, you are eligible for an exchange for another scheduled event that is occurring within one year of your originally scheduled event. If you are attending an event hosted by a third party organizer (such as Sara City Workshops, East Coast Alliance, etc, and your credit card was directly charged by such organizer), then you must review and abide by the refund/cancellation policy of such organizer. In the event of any cancellation or rescheduling of any nature, Savvier and those affiliated with Savvier are not responsible for any consequential damages or losses, other than the certification fees as provided by the refund policy herein.
Once a trainer has successfully completed the Tabata Bootcamp trainer certification program, and subject to trainer signing, agreeing and complying to the trainer agreement, the website terms and use conditions and meeting the qualification standards set forth therein, then the trainer is an authorized Tabata Bootcamp trainer for a period of one year following his/her completion of the certification program. Ongoing education and information is provided online within the Trainer Educational Forum sections of the Tabata Bootcamp website. It is our philosophy that trainers develop their training skills best through application of the Tabata Bootcamp principals and active engagement with the website and Trainer Educational Forum. A trainer will maintain their standing as an authorized Tabata Bootcamp trainer based upon actively teaching one or more Bootcamps within a given year. The trainer will receive membership to the Tabata Bootcamp website at no cost as an authorized trainer during the period they maintain their authorized trainer standing. A trainer's authorization will lapse after 12 months occurs without actively teaching a bootcamp consistent with the Tabata Bootcamp training guidelines. When a trainer's authorization lapses, then the trainer will no longer be authorized to teach Tabata Bootcamp programs, have access to the Tabata Bootcamp membership website, nor utilize Tabata Bootcamp trademarks and Tabata Bootcamp intellectual property. In the event a trainer's authorization lapses, then the trainer will need to attend and complete a certification session to renew their authorization.
Upon certification, Tabata Bootcamp trainers will have access to the Tabata Express portal on the Tabata Bootcamp members' website. The Tabata Express™ portal provides exercise ideas and educational information to help trainers be successful with their clients. Trainers will have FREE automatic access to 3 unlocked Tabata Express videos to provide exercise ideas and class design options for their Tabata Express classes. Each 30 days thereafter, 1 additional video shall be unlocked for each trainer. If at the end of 90 days the trainer has at least one successfully registered client on the website, then the Tabata Express™ portal shall remain free to the trainer as long as 1 or more successfully registered clients from the trainer are website members. If after the 90 days, or any time thereafter, the trainer foes not have any successfully registered clients or website members, then the trainer's access to the Tabata Express™ portal shall be terminated. However, in lieu of client members, the trainer has the option to pay a fee of $9.99 to continue to receive 2 months of access to new video content, with an additional $4.99 payment each month thereafter. The trainer may cancel this $4.99 per month at any time through the trainer's account profile page, or by phone by calling 1-800-464-7309 (during normal business hours as posted on the contact page of this Site), or by email to firstname.lastname@example.org. If the trainer is paying for access to the Tabata Express™ portal and the trainer obtains one or more successfully registered clients on the website, then the trainer's free access shall begin again for two free months following the trainer's last paid month, and shall continue for free thereafter as long as one or more successfully registered clients from the trainer are website members in the same fashion as described above.